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The average score for the survey factors was 4.06 for the first part of the food service category, and 3.64 for food quality, 4.11 for health services, 3.92 for hygiene and sanitation. An average rating of passengers' satisfaction or satisfaction was 3.78 and the desire to relinquish was 3.97 points. The SERVQUAL model is the food safety factor ...
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